The Management Development Programme will provide delegates with the necessary skills and knowledge needed to become effective and competent managers.
The Programme duration is 14 weeks. Delegates will attend lectures/classes 1 day a week.
All delegates enrolled for the programme will be trained in the following courses:
-
An introduction to the world of Business
- Business systems
- Economic Environment of Business
- Business Sectors
- Entrepreneurship
-
Business Law
- An Introduction to the South African Constitution
- Introduction to South African Business Law
- Regulatory Laws and Acts Impacting Hotels
- Introduction to Labour Relations
-
Strategic Management
- Introduction to management
- Customer Relationship management strategies
- Corporate culture
- Performance Management
- Managing Change
-
Operations Management
- Production and Operations Management
- Managing the Operations Function
- The management process
- Problem solving and decision making techniques
- Gaining a competitive edge
-
Human Resources Management
- Employment Relations in the organisation
- Employment Equity processes in the Workplace
- Skills Development Legislation
- Stakeholder Consultations
- Legal contracts
- Recruitment and Selection of staff
- Induction of new staff
- Training and Development
- One on one training
- Supervise a team to achieve business objectives
- Manage Team and individual performance
- Employee Relations
-
Basic Financial Management
- Employment Relations in the organisation
- The Financial management function
- Financial Goals
- Financial Analysis and Control
- Financial Planning and Control
- Financial Management and Decisions
-
Communication
- Communication theory
- Listening Skills
- Presentation Skills
- Interviews
- Conflict Management
- Marketing
Assessment will be based on Examination, Portfolios of Evidence as well as a Presentation to a panel of Academics.
